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Frequently asked questions
The articles learners read most.
How do I download my Certificate of Completion?
Once you finish a course, your certificate appears under My Certificates and can be downloaded as a PDF.
ReadHow does Learnfly subscription work?
One subscription unlocks every course on Learnfly. Pick monthly or yearly, cancel anytime.
ReadHow do I create a Learnfly account?
Sign up for a free Learnfly account in under a minute — by email or with Google or GitHub.
ReadHow do I cancel my subscription?
Cancel anytime under Account → Subscription. Your access stays active until the end of the current billing period.
ReadHow do I reset my password?
Reset your Learnfly password from the sign-in page in two clicks.
ReadHow do I access my courses after subscribing?
After subscribing, your entire course library is unlocked from the My Courses tab — no per-course enrollment needed.
ReadWhy is my video not playing?
Most video playback issues are fixed by clearing cache, updating your browser, or switching network.
ReadSelect a topic to search for help
Eight categories covering everything you need to know about Learnfly as a learner.
Getting Started
Sign up, choose a plan, and start your first course on Learnfly.
Account & Profile
Login, passwords, profile settings, and email preferences.
Subscription & Billing
Monthly, yearly, payment methods, cancel, and refunds.
Learning Dashboard
Access courses, track progress, quizzes, labs, and more.
Courses & Certificates
Enrollment, downloads, sharing, and completion certificates.
Technical Troubleshooting
Playback issues, login problems, browsers, and mobile.
Mobile & Device Access
Using Learnfly on iOS, Android, tablets, and smart TVs.
Privacy & Security
Account security, data privacy, and device access rules.
Still need help?
Our support team usually replies within one business day. Open a ticket and we’ll get you sorted.