Why is my video not playing?

Video playback issues usually fall into one of three buckets: browser, network, or the video itself. Walk through the checklist below in order — most learners are unblocked by step three.

Quick checklist

1. Refresh the page (Cmd/Ctrl + Shift + R for a hard refresh).
2. Try a different browser (Chrome, Edge, Safari, or Firefox).
3. Clear cookies and cache for learnfly.com.
4. Switch from Wi-Fi to mobile data (or vice versa) — corporate networks sometimes block streaming.
5. Disable browser extensions, especially ad blockers and VPNs.

Still not working?

Send us a screenshot, the course URL, and the browser + device you're using to support@learnfly.com and we'll investigate from our end.