*These FAQ's only applies to Live Virtual Classroom, On-Demand Classroom and On-Site Training's listed on Learnflypro.com.
Q. What is the Difference between Learnfly.com and LearnflyPro.com services?
Ans: At Learnfly.com we offer only Self-Paced Courses. Once you buy a self-paced course, you can access the training & courseware instantly. You can also connect with the instructor who built the course via QuickChat feature provided within the platform.
At Learnflypro.com, we offer high-end training experience via three training modes:
- Live Virtual Online Classroom: For more info visit: https://www.learnflypro.com/live-virtual-classroom
- On-Demand Classroom Training: For more info visit: https://www.learnflypro.com/on-demand-classroom
- On-Site Training: For more info visit: https://www.learnflypro.com/corporate_training
Q. How do i signup for a course online?
Ans: You can signup for the courses online in just few clicks. Follow below instructions to do so:
- Go to the course page. You can search for the course by using a search box or our menu options
- If you want to book a live virtual training, click on a "Book Training" button on the course page>Select the available schedule>register & make payment. After successful Payment, you will receive an automated email confirming your training.
- For other training modes like On-Demand Classroom, On-Site or Corporate training, you can fill up a "Request Information" form & someone from our training team shall revert to you within 24 business hours.
- For manual training bookings or any queries, you can also speak to our chat support team (24/7), and they will assist you for your training bookings.
Q. How can i see the available schedule for a specific course?
Ans. Follow the above options to book your training and while booking a training, you will be able to see the available schedules.
Q. Does your training includes official certification?
Ans. Absolutely. If you are taking any vendor partner training from us, it comes with official course-ware, exam and certification. Connect with your training advisor to know more.
Q. What kind of setup do i need to attend the Live Virtual Classroom Training?
Ans. Please refer to this article to know more. https://www.learnflypro.com/live-virtual-classroom
Q. Are your trainers Certified?
Ans. Indeed. All of our trainers are certified in there respective domains. You can request for the trainers official profile before starting your training. Also, you can see the Trainers short Bio on our course booking page.
Q. What if i miss my online session or a class?
Ans. Don't worry! We will re-schedule your missed session for the next available slot at no cost.
Q. What if i don't like the trainer during my training sessions?
Ans. We make sure that this situation doesn't arise, as most of our trainers are highly experienced in there respective domains. Nevertheless, you can place a request to change the trainer by emailing us at email@example.com or sharing the feedback with your training advisor.
Q. How can i access my training material during the training?
Ans. We provide you a Self-Serve login portal access once you signup with us. You can access all your training materials, certificates, schedule and order details by logging into your Self-Serve Online portal.
Q. I cannot find a course on your website. What should i do?
Ans. In case you are unable to find a specific course on our website, please contact us on email firstname.lastname@example.org or talk to our chat support team . We may be able to help you with that course.
Q. Your course fee is too high as compare to other competitor. Is there any discounts you offer?
Ans. Our fees are designed as per the industry standard global pricing and quality of the training experience. However, if you feel that our prices are too high, you can talk to our chat support team to get possible discounts.
Q. Can you offer me a demo class before i signup?
Ans. Yes. We would love to give a quick demo class anytime. Feel free to connect with your training advisor and they shall arrange the one for you as per you availability.
Q. Do you provide any travel desk services, if I'm travelling to India or Dubai for training?
Ans. Off course. We have a amazing Travel & Concierge services. Please follow this link to know more: https://support.learnfly.com/hc/en-us/articles/360010232393-Travel-Concierge-Services
Q. What are the payment options?
Ans. To know about payment methods, please visit : https://support.learnfly.com/hc/en-us/articles/360010138553-Payment-Methods
Q. What is the refund policy?
Ans. We offer 30 days refund policy in case you are not satisfied with our training services. if you have completed the training and gain the certification, unfortunately we wont be able to provide you the refund. For refund request, please email us at email@example.com or call us on our customer service department.
Q. Are you GDPR Compliant?
Ans. Yes. Our site and services is fully GDPR compliant.
Q. Where do you have your training locations for classroom training's?
Ans. We have locations in United States, India, Dubai, Singapore and United Kingdom at the moment.
Q. Do you offer Corporate training?
Ans. Absolutely. We offer tailor made training solutions to Corporate and Government bodies. Follow this link to know more: https://www.learnflypro.com/corporate_training
Q. I have a Discount Coupon from Learnfly. How can i redeem it?
Ans. You can redeem your Discount Coupon while booking an online training with us on our website. While registering for a batch, enter your discount coupon code on a checkout page & the total final amount will be changed automatically.
Q. I want to book a training for multiple participants. How can i do that?
Ans. You can easily enroll multiple participants while booking a training with us. If you are booking for a training on our website, simply select the number of participants/quantity on a checkout page and your total payable amount will reflect the final price accordingly. For offline bookings, you can simply inform your training advisor and they will send you the quote accordingly.
For anything else, feel free to email us at firstname.lastname@example.org or chat with our support team.